Who we are

Our website address is: https://medicbankapp.com.

Data Controller:

Medic Bank is the controller for the personal information we process, unless otherwise stated.

There are many ways you can contact us, including by phone, email, live chat and post. More details can be seen here.

Our postal address:

Epworth House, 25 City Rd,




Helpline number: 123456

For general contact please use this page of our website.

Data Protection Officer:

Our Data Protection Officer is Andrew Isiakpere. You can contact him at dpo@medicbankapp.com or via our postal address. Please mark the envelope ‘Data Protection Officer’.

What personal data we collect and why we collect it

We may collect the following types of personal information:

  • your name, address and contact details, including email address and telephone number, date of birth and gender;
  • your photograph;
  • terms and conditions of your employment;
  • information about your remuneration, such as salary or hourly wages
  • information about your nationality and entitlement to work in the UK;
  • details of your schedule (days of work and working hours) and attendance at work;

Some of the sensitive personal information we collect is anonymised and only requested with an explicit consent. Types of sensitive personal information include:

  • equal opportunities monitoring information, including sensitive data about your ethnic origin, sexual orientation, health and religion or beliefs.
  • information about medical or health conditions, including whether or not you have a disability for which the organisation needs to make reasonable adjustments
  • background checks if required by client companies.

We do not provide services directly to children or proactively collect their personal information.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


When you visit www.medicbankapp.com, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out such things as the number of visitors to the various parts of the site. This information is only processed in a way that does not directly identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

If we do collect personal data through our website, we’ll be upfront about this. We’ll make it clear when we collect personal information and we’ll explain what we intend to do with it.

External links

Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.

How we collect data

Most of the personal information we process is provided to us directly by you for one of the following reasons:

You have made a complaint or enquiry to us.
You have made an information request to us.
You wish to attend, or have attended, an event organised by us.
You subscribe to our e-newsletter.
You subscribe to an account for our Forum and Blog.
You subscribed to and are actively using one of our apps by creating an account.
You have applied for a job or secondment with us.
You are representing your organisation.

We also receive personal information indirectly. The following scenarios are some examples:

You are an employee of one of our client companies that are using us as a data processor.
You work through an agency that uses one of our products where we are a data processor
A complainant refers to you in their complaint correspondence.
Whistleblowers include information about you in their reporting to us.
From other public authorities, regulators or law enforcement bodies.
An employee of ours gives your contact details as an emergency contact or a referee.

Who we share your data with

We will not share your information with any third parties for the purposes of direct marketing.

Any direct marketing as a result of subscribing to our newsletter is internal and intended so. Should you wish to unsubscribe from this please follow the necessary steps  to unsubscribe from our newsletters or marketing.

We use data processors who are third parties who provide elements of services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct. 

In some circumstances we are legally obliged to share information. For example under a court order. We might also share information with regulatory bodies in order to further their objectives. In any scenario, we’ll satisfy ourselves that we have a lawful basis on which to share the information and document our decision making and satisfy ourselves we have a legal basis on which to share the information.

How long we retain your data

We follow the minimum data retention requirements in order to comply with GDPR and also fulfil our business needs and legal compliance.


If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information but will only do so to comply with the company duties or legal requirements or to hinder acts of discrimination, bullying, racism, etc.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.

Your right of access

You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process

Your right to rectification

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances.  

Your right to restriction of processing

You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing

You have the right to object to processing if we are able to process your information because the process forms part of our public tasks, or is in our legitimate interests.

Your right to data portability

This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated.

You are not required to pay any charge for exercising your rights. We have one month to respond to you.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional information

How we protect your data

In order to store the gathered data we use external providers such as mongodb and 1and1 below you are able to find links to their respective privacy policies.



What automated decision making and/or profiling we do with user data

We currently do no automated decision making and/or profiling on the user data,